Return, Exchange & Refund Policy

We take immense pride in the craftsmanship of our watches. However, if you face any issues with your purchase, our hassle-free policy ensures you are fully protected.

7-Day Replacement Guarantee:

We offer a 7-day replacement policy from the date of delivery. If you receive a damaged, defective, or incorrect item, we will replace it at no extra cost.

Conditions for Returns/Exchanges:

The item must be unused, unworn, and in the exact same condition that you received it.

It must include all original packaging, tags, manuals, and warranty cards.

Crucial: To process a claim for a damaged or wrong item, an Unboxing Video is strictly required. This helps our fulfillment team verify the issue instantly.

Non-Returnable Items:

Watches that have been worn, scratched, or altered.

Items requested for return simply due to a "change of mind" after delivery.

Refund Process (COD Orders):

Because our transactions are primarily Cash on Delivery (COD), we do not process direct cash refunds via the courier.

In the case of a valid return, we provide a Direct Exchange (replacement item).

If a replacement is unavailable, we will issue Store Credit equal to your purchase amount, which can be used anytime on our store.

How to Initiate a Return:

Contact our support team at [Insert Email Address] or via WhatsApp at [Insert Phone Number] with your Order ID and the unboxing video. Our courier partner will arrange a pickup from your address within 2-3 business days.